Allergen Control Policy for Love and Light Nourishing Foods LLC, dba BeReal Doughs
We prepare all of BeRealDoughs products with great care at the White Lion Bakery, which is a certified and dedicated Gluten Free Paleo Facility. We take food allergies very seriously at BeReal Doughs and are committed to making sure that all of our products are made with allergy safety in mind,
Our quality Assurance (QA) plan was created to continually monitor the receiving, storage, production and packaging of all ingredients/products as well as the monitoring and training of the staff on allergen procedures to ensure that all of our products are safe and allergen free. Our delivery and storage areas are separate from the production facility.
We are free of 11 of the 12 known allergens. No peanuts, eggs, wheat, dairy, corn, soy, fish, shellfish, or sesame are used in our recipes. We do use coconut oil as one of our ingredients and this is clearly written on our labels. We do not use any other tree nuts. We process in a facility that uses tree nuts (this is also written in our labels), dairy and eggs, but we implement a thorough wet cleaning procedure before 0ur use of the equipment at the facility to eliminate any risk of contamination and co-mingling. We are the sole operators of the facility during our run times, so we are in complete control of the plant while in production mode. This allows for management of all aspects of the production to be allergen free and safe.
Not only do we keep allergens and gluten out of our own production, but we are also careful about where our ingredients are sourced. They are all certified organic, gluten free, plant based, fair trade and non-GMO.
We test our dough for gluten with each batch change, using the Easy Gluten assay test for less than 10 ppm.
We hope you will be as comfortable eating from our kitchen as you are from your own.
Love and Light Nourishing Foods LLC dba BeReal Doughs
Customer Satisfaction Policy
BeReal doughs strives for excellence and quality in creating our organic, plant based and gluten free edible and bakeable cookie dough. Customer service is one of our primary concerns. We follow the "Golden Rule". We treat people the way we want to be treated and if you are not satisfied, we are not satisfied.
To keep our customers happy and satisfied we agree upon the following:
-Anticipating the needs of our customers and planning accordingly.
-Listening carefully and giving full consideration to the requests and concerns of our customers.
-Communicating honestly, courteously and knowledgeably.
-Providing follow-through for our customers promptly, responsibly and efficiently.
-Serving with pride, commitment, and with high ethical standards.
SATISFACTION POLICY STATEMENT
It is BeReal Doughs policy and commitment to provide excellent cookie dough and service to all of its' customers. Customer feedback helps us measure whether our products are meeting public needs and expectations. It also helps us identify problems that need to be resolved. High quality customer service and satisfaction depends on our customer feedback. While praise is always welcome, constructive criticism is truly helpful to us as well.
The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not "fall through the cracks". The policy strives to treat every interaction with the public as an opportunity to produce a fulfilled customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet their request.
Our customer feedback comes to BeReal Doughs in many ways. The following outlines a procedure for responding to complaints, requests for service and questions that come to us through customer emails, calls , letters or personal interaction at events.
When possible, complaints, questions and requests for customer service satisfaction will be received in "real time" on the same day they are received. However, if follow-ups are necessary in order to fully understand and resolve the issue, then in such instances, the following standards for acknowledgement and resolution shall be followed.
-All complaints, questions and requests for action should be acknowledged within one business day
-This acknowledgement should note the person to whom the issue has been referred and when the
customer can expect a response either in person, by phone or via email.
-If the customer feedback is delivered by phone this acknowledgement shall be given verbally during the
call. If the feedback is delivered via email, then the acknowledgement shall be given by email. If the
customer feedback is delivered by postal mail, the acknowledgement shall be sent via telephone, postal
mail of email, whichever is appropriate.
-A substantive response shall be provided within seven business days.
-This response shall include BeReal Doughs analysis of the issue and the proposed resolution. Clear
reasons shall be given if it is not possible for BeReal Doughs to accommodate the customer's request.
-If a resolution is not possible within seven business days, the customer shall be notified and given the
date by which they can expect a response.
-The resolution can be communicated to the customer verbally, by email or by postal mail, depending on
the communication method most appropriate to the situation.